SMS Terms & Conditions

Please take a moment to acquaint yourself with these SMS Terms & Conditions (these “Messaging Terms”). By enrolling or otherwise agreeing to receive text messages from or on behalf of SLM Education Services, LLC (hereinafter, “we” or “us”), you agree to these Messaging Terms, as well as our  Terms of Use.

You agree to receive recurring marketing, promotional, and transactional personalized text (e.g., SMS and MMS) messages (e.g., scholarship reminders, financial aid options, FAFSA help, information regarding loans, etc.) from or on behalf of SLM Education Services, LLC, including text messages that may be sent using an automatic telephone dialing system, to the mobile telephone number(s) you have provided us. Consent to receive automated marketing text messages is not a condition of any purchase or use of any products or services from or through us. Message and data rates may apply.

Message frequency will vary. We reserve the right to alter the frequency of messages sent at any time, so as to increase or decrease the total number of sent messages. We also reserve the right to change the shortcode or phone number from which messages are sent and we will notify you when we do so. 

Not all mobile devices or handsets may be supported, and our messages may not be deliverable in all areas. We, our affiliates, subsidiaries, parent company, service providers, and the mobile carriers supported by the program are not liable for delayed or undelivered messages.

For information regarding our data processing practices, please see our  Privacy Policy.

Electronic Consent

You consent to receive the text message consent on the webpage with the check box (the “Text Consent”) electronically. This consent only applies to the electronic delivery of the Text Consent. You understand that you need a device with internet access and a recent-generation internet browser to view the Text Consent and a printer or storage space to save it. You may withdraw your permission to receive the Text Consent electronically by unchecking the check box, but doing so will mean that you will not receive the automated text messages described in the Text Consent. The Text Consent is not available in a nonelectronic form.

Cancellation

Text the keyword STOP to any shortcode or phone number to cancel texts through that short code or number. After texting STOP, you may receive one additional message confirming that your request has been processed as to that shortcode or number. You acknowledge that our text message platform may not recognize and respond to unsubscribe requests that do not include the STOP keyword command and agree that neither we nor our affiliates, subsidiaries, service providers, or parent company will have any liability for failing to honor such requests.

Help

Text the keyword HELP to our shortcode to receive customer care contact information.

Customer Care

If you are experiencing any problems, need to update your contact information, or have any questions, please visit  https://www.sallie.com/contact and submit the form with details about your problem or your request for support. You can also email team@sallie.com.

Contact

This message program is a service of SLM Education Services, LLC, located at 300 Continental Drive, Newark, DE 19713.